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Complaints Procedure

At Wizard Staff Solutions, we are committed to providing a high-quality, professional service to both our clients and our staff. We recognise that occasionally concerns may arise, and we take all complaints seriously. This procedure explains how to raise a concern and how we will respond.

Our Commitment

 

We aim to:

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  • Handle all complaints fairly, transparently, and promptly (within 5 working days)

  • Listen carefully to concerns and investigate them thoroughly

  • Resolve issues in a constructive and professional manner

  • Use feedback to improve our services

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Raising a complaint will not affect your relationship with Wizard Staff Solutions or the support we provide.

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Complaints should be submitted in writing and include:

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  • Your name and contact details

  • The nature of the complaint

  • Relevant dates, locations, or individuals involved

  • Any supporting information, where available​

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Please send complaints to: hr@wizardstaffsolutions.com

 

Alternatively, you may contact your local Wizard Staff Solutions branch, who will pass the complaint to the appropriate manager.

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